I recently came across this user comment about an app for the Chrome browser:

“I have now uninstalled this crap about 6 times, and every time I look it is back again!”

It speaks volumes about the app’s usability. It definitely scared me off from trying an otherwise appealing app. This comment will scare off other potential users too. Why? Because we have had far too many experiences with applications that stubbornly refuse to uninstall themselves completely.

Usability includes the ease and simplicity of installation and uninstallation of an app.

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