Quote of the day:

Customers and readers have the advantage of getting to see only the end-results of complex processes. Sometimes they forget the months of work that came before it. They often don’t take in mind the multitude of details involved in giant tech undertakings. So for someone to complain about [ a minor detail such as ] the look of a logo is like a patient who has undergone complicated heart surgery that has saved his life and then asking his surgeon why the scar isn’t smaller.

Toni Bowers, Head Blogs Editor of TechRepublic.

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